Help Desk Specialist

We are currently looking for a talented Help Desk Specialist to build our team and provide enhanced customer services.

Responsibilities:

  • Respond in a professional manner to various customers’ queries (offers, payments, verification) via Live Chat and Emails
  • Deliver outstanding customer service while complying with company’s policies and guidelines
  • Quick and efficient response to the customer via email
  • Internal communication with other departments, following pending issues related to customer’s requests
  • Always be updated with company’s products, promos, policies and changes as required
  • Update customers’ database
  • Collaborating with team/shift leader & colleagues

Requirements:

  • Fluent in English (written and verbal)
  • Fluency in French/Italian/German/Finnish will be considered a plus 
  • Advanced communication skills
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and respond as appropriate
  • Reading Comprehension: Understanding written sentences and paragraphs in work-related matters
  • Written Expression: The ability to communicate information and data in writing, so others will understand
  • Service Orientation: Actively looking for ways to help customers
  • Multitasking ability is required
  • Good computer skills & adept in MS office
  • Ability to interact with colleagues
  • Experience in customer support/helpdesk/customer service will be considered a plus

What we offer:

An attractive remuneration package, offices in the centre of Athens, flexibility, growth prospects within the company, and the opportunity to be part of an innovative and rapidly developing team.

Equality/Diversity/Inclusiveness

At Campeón Gaming Partners we are proud to provide equal opportunities to everyone. We value our employees and we welcome everyone, no matter their ethnic, cultural or religious background, or their beliefs, family status, and sexual orientation.

We support and encourage diversity, equal rights, and inclusiveness.

Our team consists of people from different ethnicities and cultures, and we believe that this was our competitive advantage, leading our company to rapid growth. Therefore, we are committed to fostering an inclusive and friendly environment, where everyone has an opportunity to grow and develop within the company.

Be part of our team!

Apply for this position

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