French Speaking Customer Support Agent

Campeón Gaming Partners is an innovative i-gaming operator with a highly engaging and effective affiliate network. Since the beginning, we have focused on delivering the best gaming experience, building trustworthy partnerships and offering excellent customer service.

Our people are our brand and the driving force behind Campeón’s rapid growth. We are a team of highly qualified, experienced, passionate and dedicated professionals, with deep industry knowledge. Constant learning and development, new ideas, industry insights, collaboration and, on top of it all, an exceptional customer experience, describe the way we work.

Our vision is to become a top industry player, building a network based on trust.

We are currently looking for a talented French speaking Customer Support Agent to provide enhanced customer support services.

Responsibilities:

  • Respond in a professional manner to various customers’ queries (offers, payments, verification) via Live Chat and Emails
  • Deliver outstanding customer service while complying with company’s policies and guidelines
  • Quick and efficient response to the customer via email
  • Internal communication with other departments, following pending issues related to customer’s requests
  • Always be updated with company’s product, promos, policy and changes as required
  • Update customer’s database
  • Collaborating with team/shift leader & colleagues

Requirements:

  • Excellent in French (written & verbal)
  • Excellent knowledge of English (written & verbal)
  • Good knowledge of German/Spanish/Finnish/Norwegian will be considered a plus
  • Experience in the i-Gaming industry is desired
  • Experience in customer support
  • Advanced communication skills
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and respond as appropriate
  • Reading Comprehension: Understanding written sentences and paragraphs in work-related matters
  • Written Expression: The ability to communicate information and data in writing, so others will understand
  • Service Orientation: Actively looking for ways to help customers
  • Multitasking ability is highly appreciated
  • Good computer skills & adept in MS Office
  • Good typing skills
  • Ability to interact with colleagues

What we offer:

An attractive remuneration package, offices in the centre of Athens, flexibility, and the opportunity to be part of an innovative and rapidly developing company.

Equality/Diversity/Inclusiveness

At Campeón Gaming Partners we are proud to provide equal opportunities to everyone. We value our employees and we welcome everyone, no matter their ethnic, cultural or religious background, or their beliefs, family status, and sexual orientation.

We support and encourage diversity, equal rights, and inclusiveness.

Our team consists of people from different ethnicities and cultures, and we believe that this was our competitive advantage, leading our company to rapid growth. Therefore, we are committed to fostering an inclusive and friendly environment, where everyone has an opportunity to grow and develop within the company.

Please send your CV at hr@campeongaming.com

Be part of our team!

Job Category: Customer Support
Job Type: Full time
Job Location: Athens

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