Customer Support and Retention Specialist

We are currently looking for a talented Customer Support and Retention Specialist to build our team and provide enhanced customer support services.

Responsibilities:

  • Respond in a professional manner to various customers’ queries (offers, payments, verification) via Live Chat and Emails
  • Deliver outstanding customer service while complying with company’s policies and guidelines
  • Quick and efficient response to the customer via email
  • Internal communication with other departments, following pending issues related to customer’s requests
  • Always be updated with company’s product, promos, policy and changes as required
  • Update customers’ database
  • Collaborating with team/shift leader & colleagues

Requirements:

  • Fluent in German/Finnish/Norwegian/Spanish/French/Dutch and English (written and verbal)
  • Advanced communication skills
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and respond as appropriate
  • Reading Comprehension: Understanding written sentences and paragraphs in work-related matters.
  • Written Expression: The ability to communicate information and data in writing, so others will understand.
  • Service Orientation: Actively looking for ways to help customers
  • Multitasking ability is highly appreciated
  • Good computer skills & adept in MS office
  • Ability to interact with colleagues
  • Experience in customer support will be considered a plus

What we offer:

An attractive remuneration package, offices in the center of Athens, flexibility, and the opportunity to be part of an innovative and rapidly growing team.

Job Category: Customer Support
Job Type: Full time
Job Location: Athens

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