Customer Support and Retention Specialist

Campeón Gaming Partners is an innovative i-gaming operator and a highly engaging and effective affiliate network. Since the beginning, we have focused on delivering the best gaming experience, building trustworthy partnerships and offering excellent customer service.

Our people are our brand and the driving force behind Campeón’s rapid growth. We are a team of highly qualified, experienced, passionate and dedicated professionals, with deep industry knowledge. Constant learning and development, new ideas, industry insights, collaboration and, on top of it all, an exceptional customer experience, describe the way we work.

We are currently looking for a talented Customer Support agent, speaking German and English, to build our team and provide enhanced customer support services.

Responsibilities:

  • Τake customer questions, complaints and comments (email, live chat)
  • Τreat customers with respect and do whatever he/she can, within company policies, to make sure customers are satisfied with their purchases
  • Quick and efficient response to the customer via email
  • Internal communication with other departments, following pending issues related to customer’s requests
  • Always be updated with company’s product, promos, policy and changes as required
  • Update customers’ database
  • Collaborating with team/shift leader & colleagues

Requirements:

  • Fluent in German and English (written and verbal)
  • Advanced communication skills
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and respond as appropriate
  • Reading Comprehension: Understanding written sentences and paragraphs in work-related matters.
  • Written Expression: The ability to communicate information and data in writing, so others will understand.
  • Service Orientation: Actively looking for ways to help customers
  • Multitasking ability is highly appreciated
  • Good computer skills & adept in MS office
  • Ability to interact with colleagues
  • Experience in customer support will be considered a plus

What we offer:

An attractive renumeration package, offices in the center of Athens, flexibility, and the opportunity to be part of an innovative and rapidly growing team.

Job Category: Customer Support
Job Location: Athens

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